Your invoices are in Workspace Settings → Billing, in the Invoice History section near the bottom of the page. Click PDF next to an invoice to download it. Your invoices stay there after you cancel your plan.
Only workspace owners can open Billing. If your workspace is part of an Enterprise organization, its invoices are in the Organization Admin panel instead. See How to Download Invoices for Your TeamAI Organization.
Download an invoice
Go to your Workspace Settings.
Click Billing in the sidebar.
Scroll down to Invoice History. Your newest invoice is at the top.
Click PDF next to the invoice you want.
On a phone the list is more compact. Tap the download icon next to an invoice.
What each invoice shows
Invoice: the invoice number, and what it was for, such as your plan or Chatbot Credits.
Date and Amount.
Status: Paid, Open (not paid yet, with the amount due), Unpaid (the payment didn't go through), or Void (cancelled, nothing to pay).
View, pay or get a receipt
Click View to open the invoice on Stripe, our payment provider. There you can see the full details and download the invoice, or the receipt for a paid invoice.
If an invoice hasn't been paid yet, the link says Pay instead. It opens the same page, where you can pay it.
After you cancel
When your subscription ends, Billing shows Your subscription has ended. Please upgrade to continue using premium features. Your Invoice History is still further down the same page, and every invoice can still be downloaded.
Frequently Asked Questions
Why don't I see Invoice History?
Only workspace owners can open Billing. Invoice History appears once your workspace has had a paid plan, and it stays after you cancel. A workspace that has never had a paid plan doesn't have it, and neither do the Pro (bring your own API key) and Sumo plans.
My invoice PDF says "Amount due". Did my payment fail?
Not if the invoice shows Paid in Invoice History. The PDF shows the amount that was due when the invoice was issued, even after it's paid. For proof of payment, click View and download the receipt.
Why does an invoice have a minus amount?
That's a credit, usually for unused time on your old plan when you change plans. It shows as Paid because there's nothing to pay.
I just paid. Why isn't the new invoice there yet?
A new invoice can take a few minutes to appear. Click Refresh at the top of Invoice History.
Can other owners see our invoices?
Yes. Every owner of the workspace sees the same invoices, whoever entered the payment details.
Where do I update my card or company details?
While your plan is active, click Manage and then Manage Plan on the same page. See Cancel and Renew Your TeamAI Plan.