Your organization's invoices are in the Organization Admin panel, on Billing, in the Invoice History section. Click PDF next to an invoice to download it. Every organization owner sees the same invoices, and they stay there if your plan is cancelled.
Your organization is billed as a whole. Usage from all its workspaces is on the organization's invoices, so the workspaces don't have invoices of their own. For a workspace that isn't part of an organization, see How to Download Your TeamAI Invoices.
Download an invoice
Go to your Organization Admin panel.
Click Billing in the sidebar.
Scroll down to Invoice History. Your newest invoice is at the top.
Click PDF next to the invoice you want.
What each invoice shows
Invoice: the invoice number, and what it was for, such as your Enterprise plan or Chatbot Credits.
Date and Amount.
Status: Paid, Open (not paid yet, with the amount due), Unpaid (the payment didn't go through), or Void (cancelled, nothing to pay).
View, pay or get a receipt
Click View to open the invoice on Stripe, our payment provider. There you can see the full details and download the invoice, or the receipt for a paid invoice. If an invoice hasn't been paid yet, the link says Pay and opens the same page, where you can pay it.
If your plan is cancelled
When your organization's subscription ends, Billing shows Your subscription has ended. Please upgrade to continue using enterprise features. Invoice History stays on the same page, and every invoice can still be downloaded.
Frequently Asked Questions
Who can see the organization's invoices?
Organization owners. Admins and members can't open the organization's Billing page.
Why doesn't my workspace have a Billing page?
Workspaces in an Enterprise organization are billed through the organization, so their invoices are in the Organization Admin panel. Ask an organization owner if you need a copy.
My invoice PDF says "Amount due". Did my payment fail?
Not if the invoice shows Paid in Invoice History. The PDF shows the amount that was due when the invoice was issued, even after it's paid. For proof of payment, click View and download the receipt.
Why does an invoice have a minus amount?
That's a credit, usually for unused time on your old plan when you change plans. It shows as Paid because there's nothing to pay.
I just paid. Why isn't the new invoice there yet?
A new invoice can take a few minutes to appear. Click Refresh at the top of Invoice History.