You can manage your subscription from Settings → Billing. Only the workspace owner can cancel, renew, or open the billing portal. Workspace admins and other members cannot access billing actions.
Available Options
From Settings → Billing, open the Manage dropdown in the Plan & Usage section.
Menu order: Manage Plan → Cancel Plan or Renew → Upgrade Plan.
Manage Plan
Always shown
Opens the Stripe Customer Portal for most customers, or the Chargebee billing portal for legacy accounts
Update payment methods, view invoices, download receipts
Cancel Plan
Shown when your subscription is active and not already scheduled to cancel
Schedules cancellation at the end of your current billing cycle
No immediate service interruption. You keep access until your paid period ends
Renew plan
Shown when your subscription is scheduled to cancel but still active until period end (not after a subscription has fully ended)
Removes the scheduled cancellation immediately
Billing resumes on your normal cycle. No checkout or payment method re-entry.
Upgrade Plan
Always shown
Quick access to higher-tier plans
Add Credits
Legacy Chargebee customers only. Not shown on Stripe token-based plans (Individual, Starter, Professional, Enterprise).
How to Cancel Your Subscription
1. Navigate to Settings → Billing
2. Click the "Manage" dropdown in Plan & Usage section
3. Select "Cancel Plan"
4. Review the cancellation date in the modal (Cancel your [Plan] subscription?)
5. Confirm with Continue Cancellation (or choose Go back to keep your plan)
Modal copy: You'll lose access to [Plan] features when your subscription ends. Your plan will be cancelled on [date] (end of your current billing cycle).
Result: You'll see "Your plan will be cancelled on [date]" and retain full access until then.
How to Renew a Scheduled Cancellation
Use Renew while your subscription is still active but scheduled to cancel. This is not the same as restarting after a subscription has fully ended. If your subscription has fully ended, use Upgrade Plan instead. The Renew option does not appear after the plan has ended.
1. Go to Settings → Billing
2. Click "Manage" dropdown (now shows "Renew [Plan Name] plan")
3. Select "Renew [Your Plan Name] plan"
4. Confirm in the modal (Continue with your [Plan Name] plan?). Buttons: Not now | Yes, Continue My Plan
Result: The scheduled cancellation is removed immediately. Billing continues on your normal cycle. No checkout or payment method re-entry.
Important Details
Timing
• Cancellations are end-of-term only (no mid-cycle cancellations)
• Renewals take effect immediately
• On Stripe (most customers), status updates are usually immediate. Refresh the page if you do not see a change within a few seconds.
• Legacy Chargebee accounts may take up to a few minutes.
• The billing page note applies: Subscription changes may take a few minutes to reflect. Please refresh this page after making changes.
Data & Access
• All data preserved during cancellation period
• Team access continues until cancellation date
• Full feature access maintained until plan ends
Team Workspaces
• Only workspace owners can manage subscriptions
• Changes affect all team members and child workspaces
• Requires workspace owner role (billing access)