This article lists the messages you can see on a TeamAI page, what each one means, and who can fix it. Most page problems come from the page's sharing, your connection to a tool, or a workspace setting that only an admin can change.
If you don't see Pages in your sidebar, a workspace admin may have turned it off.
You Can't Open a Page
These messages appear when a page link doesn't open or a page fails to start.
What you see | What it means | What to do |
You don't have access | The page wasn't shared with you, it was deleted, or Pages is off for its workspace. | Ask the page's owner to share it. If it's still shared with you, ask a workspace admin whether Pages is on. |
Could not reach TeamAI | Your browser couldn't reach TeamAI. | Check your connection and reload. |
This page needs a newer version of TeamAI | Your browser has an older copy of the app. | Reload the tab. |
This page keeps reloading or This page could not be reloaded | The page failed to start. | Reload the tab. If it happens again, contact support with the page's link. |
A Source Didn't Load
These messages appear on a live page or dashboard when a tool it uses can't load.
What you see | What it means | What to do |
This dashboard needs your permission to use … | You haven't allowed this tool on this page. | Click Allow. See Live Pages and the Allow Prompt. |
… is turned off for this dashboard | You chose Not now or turned the source off. | Turn it on from Sources → Connections. |
Couldn't load from … with Connect or Reconnect | You aren't connected to the tool, or your sign-in has expired. | Click the button and sign in, then come back to the page. |
Couldn't load from … with Refresh | The tool didn't answer or returned an error. | Click Refresh. If it keeps happening, check the tool itself. |
Your workspace's settings block this tool or Live tools are off in workspace settings | Live tools is off in Settings → Pages, or the tool's Pages access doesn't allow this. | Ask a workspace admin. See Pages Settings for Workspace Admins. |
Turned off for pages in its tool settings | The tool's Pages access is set to None. | Ask an admin of the workspace that owns the tool. |
Not available to you | You don't have access to this tool. | Ask the tool's owner or a workspace admin. |
This tool isn't confirmed as read-only, so dashboards can't use it yet | Nothing has confirmed that the tool only reads data. | Ask the page's owner to confirm it. |
Live data isn't available in this view | This view, such as a public link, has no live data. | Open the page's regular link, if it's shared with you. |
You've Reached a Limit
These messages appear when a live page or dashboard reaches a credit limit or a daily limit.
What you see | What it means | What to do |
You're out of credits, so this page can't load some of its data | Your workspace has no credits left for this call, or you've reached a spend limit. | Ask a workspace owner about credits and spend limits. |
Daily limit for this page reached or Daily limit for this dashboard reached | All viewers together have reached today's limit for a tool on this page. | Try again after the reset time shown. Limits reset at midnight UTC. |
You've reached today's limit for live pages | You've reached your own daily limit for a tool across pages. | Try again after the reset time shown. |
Buttons That Change Data
These messages appear on pages with buttons that create, update or delete things in your tools.
What you see | What it means | What to do |
Actions from pages are turned off in this workspace's settings | Pages in your workspace can only read. | Ask a workspace admin. |
This tool lets pages read but not take actions | The tool's Pages access is Reads. | Ask an admin of the workspace that owns the tool. |
The publisher hasn't allowed these actions | The page's publisher hasn't allowed this action. | Ask the page's owner. |
This may have happened in … Check there before trying again | TeamAI couldn't confirm the result. The action may have run. | Check in the tool first, so it doesn't happen twice. |
You've reached today's limit for actions on this page | You've reached the daily limit for actions on this page. | Try again after the reset time shown. |
Saving, Sharing and Your Role
These problems come from your role or your workspace's settings, not from the page itself.
What you see | What it means | What to do |
The agent says it can't save a page | Pages may be off for your workspace, your role may not allow it, or a custom agent may have its Pages switch off. | Check the agent's Tools tab, or ask a workspace admin. |
Your role in this workspace can't … | Your role doesn't include this Pages permission. | Ask a workspace admin to change it in Roles & Permissions. |
Public links is missing from the ⋯ menu | Only a page's owner and workspace admins see it. | Ask the owner to create the link. |
Frequently Asked Questions
Why doesn't my public link show charts?
A public link is a frozen copy with no code, so charts and numbers a page draws with code don't appear. Check the preview before you share a link. For people in your workspace or organization, share the page's regular link instead.
Why did my public link stop working?
It was turned off or has expired, the page was deleted, public links or Pages were turned off for the workspace, or the person who created it left the workspace or lost the permission.
An admin changed a setting, but my page hasn't changed. Why?
A page that's already open can keep showing data it loaded for up to 5 minutes. Reload the page.
Does Pages work on a phone?
Yes. The buttons at the top of the page show icons only, and they do the same things. Wide charts and tables are easier to read on a larger screen.
Can I get a deleted page back?
You can't restore a deleted page yourself. If you deleted one by mistake, contact support as soon as you can.