Overview
If you cannot find an older conversation after the chat UI update, start from `Search Chats`, not the short `Chats` list in the left sidebar. The `Chats` section in the sidebar shows a recent list, while `Search Chats` is the place to browse folders, search older titles, and open more of your chat history.
Learning Objectives:
Find older chats using `Search Chats`
Understand the difference between `Chats` and `Search Chats`
Browse chats by folder
Use filters and sort options to narrow results faster
Prerequisites
You'll Need:
Access to your workspace
At least one saved chat in the workspace
Permission to view the folders or chats you are trying to open
Note: If another user created a chat inside a private folder that was not shared with you, that chat will not appear in your results.
Access Chat History
Open the Left Sidebar
Navigate to `Search Chats` in the left sidebar
Look near the top of the left sidebar.
- Click `Search Chats`.
Find the chat icon
In the left sidebar, locate the chat/conversation icon
Typical location: Near top of sidebar
Search for Old Chats
Locate the search bar
Do not rely on the `Chats` list in the left sidebar for full history
The `Chats` section is a recent list.
Older chats may not appear there even when they still exist.
Result: You are on the main chat history page where older chats and folders can be browsed.
Use Search Functionality
Click the search field at the top of the `Search Chats` page
When no folder is selected, the placeholder reads `Search all chats...`.
When you are inside a folder, the placeholder changes to `Search in [folder name]...`.
Type part of the chat title
Search results update as you type.
Use distinctive words from the conversation title for the best results.
Open the matching chat from the results list
Click the chat row or card to open it.
Result: The matching older chat opens from search results.
Note: Search is based on chat titles. If you do not remember the exact title, try browsing by folder or sort order next.
Browse Chat History Manually
Perform Manual Search
Stay on the `All Chats` view
This is the default view when you open `Search Chats`.
Use the quick filters above the chat list
Click `All` to see everything you can access.
Click `Private` to focus on private chats and chats in private folders.
Click `Shared` to focus on chats stored in shared folders.
Use the sort menu to change the browsing order
Select `Recent` to browse by date groups such as `Today`, `Yesterday`, `This Week`, `This Month`, and `Older`.
Select `Title` to browse alphabetically.
Scroll through the chat list**
Older chats load as you continue scrolling.
Result: You can browse more of your chat history even when you do not remember the title.
Browse Chats and Folders
Open a folder to narrow the results
Go to the `Folders` section near the top of the `Search Chats` page
Folder cards appear above the chat list.
Click the folder card you want to browse
The chat list updates to show chats in that folder
If the folder contains subfolders, those subfolders appear as folder cards in the same area.
Use the breadcrumb above the chat list to move back
Result: You can narrow your search to the folder most likely to contain the chat.
Tip: If you know the chat belonged to a project or team area, opening that folder first is often faster than searching broadly.
Understand what you are seeing
Use `All Chats` when you want the broadest view
This view combines chats you can access across folders plus your unfoldered chats.
Use folder view when you want to stay inside a specific area
Folder search only applies to the selected folder.
Check the folder indicator on chat rows when browsing `All Chats`
Some chats display the folder name so you can see where they live before opening them.
Result: You can tell whether you should keep browsing across the workspace or stay inside a specific folder.
Important: Opening a parent folder does not automatically show every chat inside its subfolders. If you still do not see the chat, open the relevant subfolder and continue browsing there.
Best Practices
Start with `Search Chats`: This is the correct place to find older conversations after the UI update
Use `All Chats` before narrowing down: It is the fastest way to confirm whether a chat is still accessible to you
Switch to `Recent` when the timing is clear: Date groups help when you remember roughly when the conversation happened
Open likely folders early: Folder browsing is faster than broad searching when you know the project or team area
Use the breadcrumb to recover quickly: Clicking `All Chats` resets the view without losing your place in the product
Common Questions
Why is my old chat not showing in the left sidebar?
The `Chats` section in the left sidebar is only a recent list. Use `Search Chats` to browse full history.
Where should I go to find older chats now?
Click `Search Chats` in the left sidebar, then use the search field, filters, sort options, or folders.
What is the difference between `Chats` and `Search Chats`?
`Chats` is a recent list for quick access. `Search Chats` is the main page for finding older chats and browsing folders.
Can I search inside a folder?
Yes. Open the folder card first, then use the search field at the top of the page.
Why can I see a folder but not the chat I expect inside it?
The chat may be in a subfolder. Open the relevant subfolder and keep browsing there.
Why can I not find a teammate's chat?
You may not have access to the folder where that chat lives, especially if it is private or only shared with specific people.
Does `Shared` mean every chat in the workspace?
No. It filters the list toward chats stored in shared folders that you can access.