Overview
Pre-built agents are specialized AI assistants configured with specific instructions and knowledge access designed for particular platforms, products, or domains. These agents provide targeted assistance without requiring you to manually search documentation or craft detailed prompts.
Learning Objectives:
Understand what pre-built agents are and how they differ from general AI assistants
Learn how to locate and access agents in your workspace
Discover effective ways to use agents in conversations
Explore Chrome extension integration for context-aware assistance
Prerequisites
You'll Need:
Access to your workspace
Basic understanding of the platform or domain you need assistance with
Optional: Chrome extension for in-context assistance
What Makes Pre-Built Agents Different
Identify the key characteristics of specialized agents
Specialized instructions that guide conversation flow and response format
Tool access to capabilities like web search or data analysis
Document collections containing specific documentation and resources
Optimized responses for particular domains (e.g., Google Analytics 4, Google Ads)
Result: More accurate, contextual, and relevant assistance for specific platforms compared to general AI assistants.
Note: Agents can only provide information based on their configured knowledge sources.
Finding and Accessing Agents
Method 1: Using the Right Sidebar
Navigate to the Agents tab located in the right-hand sidebar
Look for the sidebar tab labeled "Agents"
Use the search function to find relevant agents (e.g., search "GA4" for Google Analytics 4)
Click on an agent to initiate a conversation
Tip: The search function helps you quickly find agents for specific platforms or needs.
Method 2: Using the Left Sidebar
Access agents through the main navigation
Browse available agents in the left-hand sidebar
Select the appropriate agent for your needs
A new chat session will open with the selected agent
Note: The left sidebar also provides access to custom agent creation options.
Working with Agents in Conversations
Starting an Effective Agent Conversation
Begin your interaction with the agent
Click on your selected agent from either sidebar
A new chat session opens with the agent activated
Enter your query related to the agent's domain
Review the response provided
Understand how agents process your queries
Agents apply specialized system prompts to interpret your question
They access relevant knowledge sources configured for their domain
Responses are tailored to the specific platform or topic
Agents often include context about which resources were consulted
Tip: For best results, use specific, clearly articulated questions about the agent's specialty area.
Best Practices for Agent Interactions
Optimize your queries for better responses
Reference particular features, error messages, or workflows when applicable
Follow up with additional questions to clarify or expand on initial responses
Rephrase your question if the initial response doesn't address your needs
Be specific about what you're trying to accomplish
Result: More precise and helpful guidance tailored to your specific situation.
Chrome Extension Integration
Setting Up Context-Aware Assistance
Install and configure the extension
Install the workspace Chrome extension from the Chrome Web Store
Navigate to a supported platform (e.g., Google Ads, Google Analytics)
Look for the agent icon that appears when a relevant agent is available
Click the icon to open the Chrome sidebar with the appropriate agent pre-loaded
Important: With the Chrome extension active, agents can read on-screen content including error messages, configuration settings, and interface elements for more contextual assistance.
Note: The extension currently works with select platforms. Check documentation for the current list of supported sites.
Understanding Agent Capabilities
Knowledge Scope and Limitations
Recognize what agents can and cannot do
Agents access curated, authoritative knowledge sources specific to their domain
For the most current platform updates, agents work best when paired with official release notes
Complex or unique scenarios benefit from combining agent insights with subject matter expertise
Warning: For business-critical decisions, validate agent recommendations against official documentation.
Platform Integration Considerations
Be aware of integration availability
Chrome extension functionality continues to expand to support additional platforms
Agents remain fully functional through the standard interface regardless of extension availability
Check the supported platforms list for current integration options
Common Applications
Identify ideal scenarios for using pre-built agents
Technical troubleshooting: Resolving platform errors or configuration issues
Feature guidance: Learning how to use specific platform capabilities
Best practices: Getting recommendations for platform optimization
Documentation access: Quickly finding information without manual searches
Result: Significant time savings compared to manual documentation searches and support ticket submission.
Best Practices
Use agents as your first resource for domain-specific questions before escalating to more time-intensive channels.
Be specific in your questions to receive more accurate and relevant responses.
Validate critical information through official channels for business-critical or compliance-sensitive decisions.
Use the Chrome extension when available for context-aware assistance directly within supported platforms.
Combine agent insights with your expertise for complex or unique scenarios.
Common Questions
Q: Can I create custom agents for internal tools or processes?
A: Yes. Custom agent development is available through the left-hand sidebar. Refer to the custom agent documentation for implementation guidance.
Q: Do agents have access to our organization's internal data?
A: Agents access only the knowledge sources they're configured to use. Most pre-built agents use public documentation. Custom agents can be configured with internal knowledge sources based on your requirements.
Q: Can multiple team members use the same agent concurrently?
A: Yes. Pre-built agents are available to all users and can be accessed simultaneously without conflicts.
Q: How does the Chrome extension handle sensitive information visible on screen?
A: The extension reads on-screen content to provide contextual assistance. Review your organization's data handling policies to ensure this capability aligns with security and compliance requirements.
Q: Are agent responses suitable for compliance-critical decisions?
A: Agent responses should be verified for business-critical or compliance-sensitive decisions. Treat agents as a first-line resource, but validate critical information through official channels.